A membership is more than a recurring payment. Connect your club's dues, court access, play passes and daily check-in in Fluid, with the member's plan available when staff need it.
Build plans around how your members use the club. Decide what they pay, who the membership covers and which benefits apply when they book.
Offer monthly or annual plans, family and junior memberships, day passes and add-ons.
Give each membership booking rules and benefits that fit the times and programs it covers.
Use the product tour to evaluate the full member experience, from choosing a plan to the next renewal.
Give each plan its own signup link. Define the billing period, included benefits and available add-ons so a household, a weekday player or a frequent visitor can choose the right membership.
See membership setupWhen a member books, Fluid applies their membership pricing. Court-hour allowances, advance booking windows and play passes connect what they bought to the courts and sessions they can use.
Watch a member bookStaff see the day's bookings and session rosters in Front Desk. Check members in with one tap, or see their check-in appear when they use a kiosk or their phone.
See the front-desk workflowDues renew on the card on file. Membership pauses hold billing while a member is away. For a failed renewal, Revenue Recovery gives staff a view of retries, member messages and payment outcomes.
Watch failed-renewal recovery
See who is coming and check players in from the day's roster.
Watch front desk (0:39)
See failed renewal attempts, recovery status and what happens next.
Watch revenue recovery (4:14)A billing question, a shift handoff and a busy front desk all touch the same membership. Evaluate the staff tools alongside the member experience.
Member emails and texts land in one inbox. Staff can see the member's plan, passes and visits beside the conversation. Labels and assignment rules help route billing, booking and membership questions to the right person.
Recovery email replies also land on the member's thread, so a payment question can be answered from the same place.
Team Schedule shows weekly shifts and each person's hours. Staff can mark unavailable days, and a manager moving a shift can choose to notify the person by text and email.
Staff notes hold shared updates and assigned to-dos. A note flagged to a member appears when they check in, until it is resolved.
Membership management is included in every club plan. Add the operating tools your facility needs. See full pricing and plan comparison.
| Your club needs | Published plan availability |
|---|---|
| Membership management, court reservations, member check-in, Stripe payments, shared team inbox and web member experience | Starter, Pro and Scale |
| Open play, waitlists, simple in-club tournaments and scramble play | Starter, Pro and Scale |
| Recurring leagues, workflow automation, pro shop POS and advanced reporting | Pro and Scale |
| Branded native iOS and Android app | Pro add-on; included with Scale |
| Multiple locations | Scale |
The public plan table does not separately list Revenue Recovery or staff scheduling. Confirm their plan availability and setup with the team. Multi-division tournaments use the separate Fluid tournament software.
Fluid supports monthly, annual, family and junior memberships, as well as day passes and add-ons. Plans can include court hours, open-play passes, guest passes and member discounts. Family and household plans give each person their own seat, with shared perks pooled on the primary member.
Yes. Set how far ahead members can book, peak and off-peak access, daily and weekly court-hour limits, and how many bookings they can hold at once. Plans can be limited to certain days, and Fluid applies membership pricing when a member books.
Yes. A membership pause holds billing while the member is away, and the plan resumes when they return. Include your club's pause policy in the membership setup discussion so the team can walk through your process.
Fluid's Revenue Recovery supports a configurable retry schedule, club-branded payment emails and a link for members to update their card without logging in. Staff can see attempts and outcomes, retry a payment manually, and choose whether an unpaid membership is canceled or left past due after the final retry. Confirm Revenue Recovery's activation and plan coverage with the team.
No. The web-based member experience works on phones, tablets and computers and is included with Starter, Pro and Scale. A branded native iOS and Android app is available as a Pro add-on and is included with Scale.
Starter, Pro and Scale all include membership management, court reservations, member check-in, Stripe payments and the web-based member experience. All club plans also include open play, waitlists, simple in-club tournaments and scramble play. Pro and Scale add recurring leagues and workflow automation. Multi-division tournaments use the separate Fluid tournament software.
Walk through your dues, household rules, booking allowances and renewal process with the team. Moving from another system? Use the club migration checklist to prepare your member records and billing questions.