Which plan is right for my club?
Starter is built for smaller clubs and boutique venues running court reservations, open play, waitlists, memberships, and payments. Every plan also includes simple in-club tournaments and scramble play. Pro is for growing facilities that need recurring leagues and pro shop POS. Scale is for owners running multiple clubs, or a larger operation that needs a custom setup. The easiest way to decide: book a 30-minute call and we'll map your courts, members, and events to the right plan.
How is tournament pricing different from a club subscription?
Every club plan includes simple in-club tournaments and scramble play. Multi-division tournaments run in Fluid's separate tournament software. Ask sales to confirm current tournament pricing and how that product fits with your club subscription.
Is there a member app?
The Fluid member experience is web-based and works on any device — phones, tablets, laptops — with no install required. Members get an installable PWA experience without ever visiting an app store. If you want a native app published under your own brand, the white-label iOS & Android build is available as a Pro add-on and is included with Scale.
How do payments work?
Payments are processed through Stripe. Processing rates depend on your account, payment method and transaction. Confirm applicable Stripe fees and payout timing for your club.
How many SMS messages are included?
Every club plan includes 2,000 SMS messages per month. Additional SMS messages cost $5 per 500.
Which plans include email campaigns?
Starter, Pro and Scale include email campaigns and the shared team inbox. Sending from your own branded email domain is included with Pro and Scale. Confirm email sending allowances, any email usage charges and sender setup with the team.
What happens when I cancel?
When you cancel, your access continues through the end of your paid term. We do not provide prorated refunds for cancellation. Follow the cancellation notice requirements in the subscription terms before your renewal.
Can I switch plans later?
Contact the team to confirm when a plan or billing-term change takes effect and any applicable charges or credits.
What should I confirm before starting a trial?
Contact the team to confirm trial eligibility, whether a payment method is required, and what happens when the trial ends.
What sports does Fluid support?
Pickleball is where we started, but Fluid is sport-agnostic. Today we have customers running padel, tennis, badminton, table tennis, basketball, and volleyball facilities. The court types, scoring rules, and bracket structures are configurable per venue.