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Fixing a card: Fluid virtual demo
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Fixing a card
The reminder email and the no-login page where a member updates their card
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0:49
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28 chapters
01
One platform
The tools Fluid replaces, and what that saves you
1:13
02
Courts and booking rules
Cancellation fees, hybrid courts, specials and a screen for every court
1:07
03
Memberships
Plans with their own pricing, play passes, booking rules and family seats
1:16
04
Revenue Recovery
Fluid retries failed membership renewals, emails the member, and shows where every dollar ended up
4:22
05
Fixing a card
The reminder email and the no-login page where a member updates their card
0:49
06
Coaches and lessons
Coach profiles, lesson rates, member pricing and automatic payouts
1:00
07
Member app
Your club's own app, with AI built in
0:59
08
AI in the member app
Members book courts, join sessions, find coaches and refresh DUPR by asking
1:01
09
Check-in, waitlists and Wallet
Auto check-in, waitlists, Wallet passes and dark mode
0:56
10
Court schedule
Every court, program and lesson on one calendar
1:17
11
Front desk
Today's sessions, rosters and check-ins
0:40
12
Run games
Turn an open play roster into a scramble or round robin in one tap
0:59
13
Scores in the app
Players enter their own scores, and standings update live
0:45
14
Rewind video
Instant replays from court cameras, recorded sessions and a lesson video editor
0:53
15
Staff notes
A shared board for the desk: notes, to-dos and customer flags
0:54
16
Team members
Invite staff with a role, custom permissions and access by location
0:54
17
Roles and permissions
Decide what your managers, coaches and front desk can see
0:45
18
Team schedule
Staff shifts, time off and swaps, with a text when a shift changes
0:48
19
Audits
Every change at your club: who made it, what changed and when
0:39
20
Inbox and messaging
One shared inbox for every email and text, with labels, routing and AI replies
1:07
21
Email builder
A Mailchimp-style email builder with blocks for your programs, coupons and surveys
0:49
22
Automations
Workflows that welcome, win back and remind on their own
1:13
23
Surveys
Hear from members after every clinic, first month and cancellation
0:48
24
Coupons
Promo codes for courts, programs and lessons, with rules and redemption tracking
0:51
25
Send Money
Pay prize money, coaches, refs and refunds straight from your club's bank
0:52
26
Reporting
Your dashboard, executive summary and report library
1:16
27
Analytics
Funnels, customers, traffic sources and messaging
1:15
28
Ask your data
Ask what no report covers, and get the numbers, a chart and a next step
1:02
28 chapters
Fluid virtual demo
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