Managing Event Registrations

In this guide: Open an event from the Reservations calendar and manage everything about registrations—who is signed up, waitlists, payments, attendance, and live event details.

After creating an event, registrations can be managed directly from the Reservations calendar.

How to Access Registrations

Go to Reservations
Find the event on the calendar
Click the event card

This opens the event management panel where you can:

View registered players
Add players manually
Remove registrations
Manage waitlists
Process refunds
Update attendance
Edit event details

What You Can Manage

Player List

View everyone currently registered for the event.

You can typically see:

Player names
Registration status
Member vs guest
Payment status
Skill ratings

Add Players Manually

Club staff can manually register players for an event.

Useful for:

Phone registrations
Walk-ins
Staff-added participants
Offline payments

Remove Players

Remove players from the event if needed.

Common reasons:

Player cancellation
Duplicate registration
Rule violations
Staff corrections

Manage Waitlists

If the event reaches max capacity, additional players may join the waitlist.

When a spot opens:

Waitlisted players can move into the event
Staff can manually promote players

Process Refunds

Refunds can be managed from the registration or payment area of the event.

Depending on your cancellation settings:

Full refunds
Partial refunds
Cancellation fees

may apply.

Edit Event Details

You can update:

Time
Capacity
Pricing
Coaches
Skill restrictions
Description
Court assignments

Changes update the live registration page automatically.

Best Practices

Monitor Capacity Closely

Popular events can fill quickly. Use waitlists to maximize participation.

Communicate Changes Early

If schedules or formats change, notify players immediately.

Use Waitlists Strategically

Waitlists help reduce empty spots caused by late cancellations.

Review Skill Balance

For competitive sessions, periodically review player skill levels to maintain balanced play.

Creating an Event on Fluid — set up events, pricing, capacity, and registration rules before managing sign-ups

How do I access event registrations in Fluid?

Go to Reservations, find the event on the calendar, and click the event card to open the event management panel.

Can staff manually add players to an event?

Yes. Club staff can register players manually—useful for phone registrations, walk-ins, staff-added participants, and offline payments.

How do waitlists work when an event is full?

When max capacity is reached, additional players can join the waitlist. When a spot opens, waitlisted players can move into the event or staff can promote them manually.

Can I process refunds from the event panel?

Yes. Refunds are managed from the registration or payment area. Full, partial, or fee-based refunds may apply depending on your cancellation settings.

Do edits to event details update the public registration page?

Yes. Changes to time, capacity, pricing, coaches, restrictions, description, or court assignments update the live registration page automatically.

Need help?

Questions about this setup?

Email help@fluidpb.com — our team can walk you through reservations, tournaments, and club setup on Fluid.

Email support Open Fluid

Managing Event Registrations — Player lists, waitlists, refunds, and attendance from Reservations