Set Up Club Memberships — Every configurable field for plans, pricing, benefits, and access

In this guide: Configure membership plans and optional add-ons in Fluid so players join your club, access benefits, receive discounts, and unlock member-only experiences.

This guide explains every configurable field available when creating a membership plan and how each setting affects pricing, member benefits, reservations, discounts, and access.

Before you begin

You should already have:

• Your club profile set up
• Courts added (if you plan to offer reservation access)
• A sense of which membership tiers your club offers today

How to add a membership plan

1. Go to Manage Clubs → Subscriptions
2. Select New Plan
3. Complete the required fields (marked with * in the app)
4. Configure pricing, credits, passes, reservation rules, discounts, and visibility
5. Save your plan

Most clubs launch with 1–2 membership plans based on how they currently operate. You can always add more plans as your club grows.

1. Basic Information

Name *

Purpose: The membership name displayed to members during signup and throughout the platform.

Examples:

• Base Tier
• Pro Tier
• Elite Membership
• Founding Member

Student Plan

Purpose: Restricts enrollment to members with a valid .edu email address.

Use cases:

• College Memberships
• University Partnerships
• Student Discount Programs

Description

Purpose: Marketing copy displayed on the signup page to explain the membership benefits.

Best practice: Include a brief summary followed by a list of included benefits.

Example:

Designed for players who want premium access, enhanced reservation privileges, exclusive discounts, and complimentary club benefits.

What's Included:
• Unlimited Open Play
• Extended Reservation Window
• Monthly Guest Passes
• Discounts on Events and Lessons

2. Pricing

Plan Type *

Subscription (Recurring)

Members are automatically billed on a recurring basis.

One-Time Purchase

Members pay once and are not automatically renewed.

Most memberships use Subscription.

Billing Cycle *

Determines how often recurring charges occur.

Available options:

• Daily
• Weekly
• Monthly
• Quarterly
• Semi-Annual
• Yearly

Examples:

Signup Offer

Optional promotional pricing available when joining.

Trial Days

Provides free access before billing begins.

Examples:

• 7-day free trial
• 14-day free trial

Discount Period

Provides reduced pricing for a limited period.

Examples:

• First month 50% off
• First 3 months discounted

Useful for:

• Grand openings
• Seasonal promotions
• Membership drives

Price *

The recurring membership fee charged each billing cycle.

Examples:

• $85/month
• $149/month
• $199/month

Initiation Fee *

A one-time fee charged at signup.

Common uses:

• Membership activation
• Account setup
• Premium onboarding

Examples:

• $0
• $49
• $99
• $199

3. Commitment Option

Offer a Commitment Option

Allows members to choose a longer-term commitment in exchange for a lower monthly rate.

How It Works

• Member signs a commitment agreement.
• Member cannot self-cancel before the commitment period ends.
• Membership automatically transitions to month-to-month after the term.

Example:

4. Credits & Passes

These settings control included member benefits and monthly allowances.

Shared vs Individual

Shared

Benefits can be used by household members attached to the account.

Individual

Benefits can only be used by the primary member.

Private Lesson Allowance

Number of complimentary private lessons included each month.

Examples:

• 0
• 1
• 2
• 4

When a member uses an included lesson, the lesson fee is waived.

Guest Passes *

Number of guest visits included per month.

Examples:

• 4 guest passes
• 6 guest passes
• 10 guest passes

Guest passes typically reset every billing cycle.

Guests Per Day

Maximum number of guests a member may bring on a single day.

Examples:

• 1 guest/day
• 2 guests/day
• 4 guests/day

5. Event Passes

Event passes provide complimentary registration for specific event types.

Examples:

• Clinics
• Open Play Sessions
• Round Robins
• Skills Classes

Add Pass

Creates a recurring monthly event credit.

Example:

• 2 Free Clinics per Month
• 1 Free Skills Session per Month

Note: Tournament and League registrations do not use these passes.

6. Product Passes

Product passes waive fees for rental products.

Examples:

• Ball Machine Rentals
• Paddle Rentals
• Demo Equipment

Add Product Pass

Creates a recurring monthly product credit.

Example:

• 4 Free Ball Machine Rentals per Month

7. Reservation Limits

These settings determine how members can reserve courts.

Reservation Window *

How far in advance members may book courts.

Examples:

Longer windows are often used as premium membership benefits.

Reservation Window Type *

Determines when members may reserve courts.

Off-Peak Hours Only

Reservations allowed only during off-peak times.

Peak Hours Only

Reservations allowed only during peak times.

All Day

Reservations allowed at any time.

Court Reservation Hours *

Maximum duration of a single reservation.

Examples:

• 1 hour
• 2 hours
• 3 hours

Max Consecutive Reservation Hours *

Limits how many hours can be booked back-to-back.

Examples:

• 2 hours
• 3 hours
• 4 hours

Prevents members from monopolizing courts.

Weekly Court Reservation *

Maximum reservation hours allowed each week.

Examples:

• 10 hours/week
• 20 hours/week
• Unlimited

Daily Court Reservation *

Maximum reservation hours allowed per day.

Examples:

• 2 hours/day
• 3 hours/day
• 4 hours/day

Max Active Reservations *

Maximum number of future reservations a member can hold at one time.

Examples:

• 2 active reservations
• 5 active reservations
• Unlimited

8. Fees & Discounts

No Show Fee

Fee charged when a member reserves a court but does not attend.

Examples:

• $10
• $15
• $25

Helps reduce unused court reservations.

Member Discount (%) *

General discount applied to eligible purchases.

Commonly used for:

• Merchandise
• Food & Beverage
• Club Programs

Examples:

• 10%
• 15%
• 20%

Events Discount

Discount applied to eligible event registrations.

Examples:

• 10%
• 20%
• 50%

Coaches Discount

Discount applied to lessons and coaching services.

Examples:

• 10%
• 15%
• 20%

Court Reservation Fee *

Adjusts court reservation pricing.

Fee

Adds an additional charge to reservations.

Example:

• $5 per reservation

Discount

Reduces the reservation fee.

Example:

• $10 off each reservation

Many premium memberships use:

• $0 fee
• 100% discount

9. Visibility & Settings

Who Can See This Plan?

Everyone

Visible publicly on the membership signup page.

Staff and Owner

Hidden from the public and only assignable by staff.

Common uses:

• Employee Memberships
• VIP Memberships
• Promotional Memberships
• Internal Testing Plans

10. Add-Ons

Optional upgrades that can be attached to a membership.

Examples:

• Spouse / Partner Add-On
• Kids Add-On
• Equipment Packages
• Premium Access Upgrades

Members can choose these during signup to customize their membership.

To create an add-on:

1. Go to Manage Clubs → Subscriptions
2. Select New Add-On
3. Configure pricing and billing cycle
4. Save your add-on

Required Fields

Fields marked with * must be completed before the membership plan can be created.

Required sections:

• Name
• Plan Type
• Billing Cycle
• Price
• Guest Passes
• Reservation Limits
• Discount Settings
• Court Reservation Settings

These form the minimum configuration needed to activate a membership plan.

Next steps

Once memberships are configured, continue setup with:

1. Add Team Members and Staff Access
2. Adding New Members on Fluid
3. Getting Started with Club Management

Need help? Reach out to our team at help@fluidpb.com.